{
  "illustrative": true,
  "note": "Synthetic example; not a customer result.",
  "offer": "Warranty Credit Desk",
  "columns": [
    "Case",
    "Evidence",
    "Prepared action"
  ],
  "rows": [
    [
      "DEMO W-11",
      "Invoice + serial + prior authorization",
      "Packet ready for staff submission"
    ],
    [
      "DEMO W-12",
      "Service record lacks serial number",
      "Request serial proof"
    ],
    [
      "DEMO R-03",
      "Return received; no credit record",
      "Prepare status follow-up"
    ]
  ]
}